A failed checkout screen does not tell you whether the payment failed. Your bank may show a pending hold, a completed charge or a payment awaiting an update.
Check both sides
- Open Orders in SimFuse and check the purchase and delivery status.
- Check whether the bank entry is pending or settled.
- Note the amount, currency and time. Do not pay again while the result is unclear.
Pending hold
A hold reserves money without necessarily completing the charge. Depending on the order, it may be captured later, cancelled or expire. The bank controls when a released hold disappears from your available balance.
Settled charge but no eSIM
Contact support with the order reference and payment details. We will check delivery and the payment before confirming whether it needs completion, a refund or another action. A bank entry alone does not establish the outcome.
If a refund has already been issued, its arrival depends on the payment method and bank. Do not submit a second cancellation just to ask about refund progress.