Every order stays in your account, including ones for eSIMs you have already used up or deleted from your phone.
Where to look
In the app, open your orders. On the website, sign in and open your orders. Each entry shows the date, the destination, the plan, what you paid, and the payment method.
What an order contains
- the plan or plans you bought
- the eSIM or eSIMs it produced, with their current status
- any top-ups added to those eSIMs later
- the receipt
Receipts and invoices
A receipt is available on every order. If you need a proper invoice, with a company name and tax details on it, see "Get an invoice or receipt".
Orders you do not recognise
If you see an order you did not make, change your password and contact us straight away. If it is a charge on your statement you do not recognise but there is no matching order, see "What our charge looks like on your statement" first, because the descriptor may not be obvious.