Open Orders in the app or on the website and choose a purchase to see its status and details. Deleting an eSIM from your phone does not cancel its order.
A top-up is a separate purchase even when it adds service to an existing eSIM. Check its own order when tracing a charge.
Receipts
Paid, delivered orders can have a downloadable receipt. An unpaid order, an uncaptured payment hold or a free order may not have one. See "Get an invoice or receipt".
A purchase is missing
Check that you are using the same account as the purchase. For a website receipt under another email, use Add a purchase from the website in the app's Settings where available.
An order is unfamiliar
Contact support and secure the sign-in method you use, such as your email, Apple or Google account. If a card charge may be unauthorised, contact your bank as well. Do not share sign-in codes in a support message.