If your eSIM appears in the app, you can open its installation instructions without waiting for an email. See "Find your QR code and activation details again".
Check the mailbox used for the purchase
- Search all folders for SimFuse, including spam and promotions.
- Check the receipt or account for the email address used. An app guest purchase may not have an email address attached yet.
- If you used Sign in with Apple, check that mail forwarding for the hidden address is enabled.
- For a work address, check whether your mail system quarantined the message.
Do not create a second account or buy again just to receive an email.
Still missing?
Contact support from the app and identify the order. We can check delivery and whether the email can be resent. Installation emails contain access details, so sending them to a different address may require an ownership check.