Apple Pay and Google Pay availability depends on the checkout, device, browser, region and supported card. Use them when they are offered on the payment screen.
If payment fails
- Check Orders before trying again, because the payment may have completed even if checkout did not update.
- Check the card in your device wallet and any bank approval request.
- Ensure the device and browser are up to date and your connection works.
- If the attempt failed, retry once or choose another method offered at checkout.
A direct card payment and a device-wallet payment can be checked differently, so one succeeding does not prove the other is broken.
If a charge appears without a completed order, see "The payment failed but I was charged". Contact support with the error, device, browser or app version, and approximate attempt time. Never send your wallet passcode or card security code.