Refunds and cancellations
When a plan can be refunded, how to ask, and how long the money takes to come back.
Our refund policy in plain terms
Cancellation and refund eligibility are checked for the specific eSIM. Do not delete the profile or assume a refund is complete just because you submitted a request. Automatic eligibility The automatic check requires that the eSIM has never activated, has used no data and has a payment amount eligible to be returned. Installing the profile alone is not the same as using data, but the current network and payment records decide the result. Some eSIMs need manual review, cannot be cancelled automatically, or cannot have their usage checked at that moment. A service problem after activation can still be raised with support for review. Before confirming Open the eSIM's cancellation option in the app, where available, or ask in the existing support conversation. Review the specific eSIM, proposed amount, consequences and any hold or review period before confirming. A pending request, an approved request awaiting final checks and a completed refund are different states. Use the status shown for your request. Where the money goes Returns follow the payment's funding method. Card payments, wallet payments and purchases funded by both can have different return paths. A released card hold may disappear instead of appearing as a separate refund. Support can check the route and status for your order.
Can I get a refund? A quick check
Use the cancellation preview for your exact eSIM rather than deciding from installation status alone. Before you request cancellation - Identify the eSIM you want to cancel, especially if an order contains several. - Check whether it activated or used data. - Review the cancellation option in the app, where available, or ask support to check it. - Read the proposed outcome and confirm only if you want that action. An unused eSIM may qualify for the automatic route, but cancellation availability, payment status and network checks also matter. A profile being installed does not by itself mean it was used. If it was used or did not work properly Explain the issue to support. Activation or data use can prevent an automatic refund; it does not replace a review of a service problem. If you only want an update Ask for the status of the existing cancellation or refund. Do not submit another cancellation. See "Our refund policy in plain terms" for the difference between eligibility, review and completion.
My device does not support eSIM
eSIM support depends on the exact model, market variant and carrier-lock status. A missing Add eSIM option is a reason to investigate, not enough on its own to identify the cause. Check the device - Find the model number in the phone's About settings, not only its marketing name. - Check the manufacturer's eSIM support information for that model and market. - On iPhone, check Settings > General > About > Carrier Lock. An unlocked device shows No SIM restrictions. - If the device is locked, ask the carrier that locked it about unlocking. SimFuse cannot remove that lock. Do not delete another eSIM to test compatibility. If installation shows an error, send support its exact wording. Already bought a plan? Open its cancellation preview where available, or ask support to check the specific eSIM. Incompatibility does not by itself confirm a refund; current activation, usage, cancellation and payment records still need checking.
After a refund: remove the eSIM from your phone
Remove the eSIM only after confirming that the relevant service has been cancelled and that no active plan or usable top-up remains on that profile. A refund of one charge is not proof that the entire eSIM should be deleted. Before deleting Match the ICCID in SimFuse to the line on your phone. If you are waiting for support, replacement or refund confirmation, keep the profile and turn the line off if needed. Deleting a profile does not request a refund or cancel a subscription. Reinstallation may need a new activation code. See "Deleting an eSIM, and when not to". Remove the confirmed unused profile - iPhone: Settings > Cellular or Mobile Data > the correct line > Delete eSIM. - Pixel and similar Android phones: Settings > Network & internet > SIMs > the correct line > Erase or Delete. - Samsung: check Settings > Connections > SIM manager for the eSIM removal option. Labels vary by device. Afterwards, select a working mobile-data line and check its roaming costs before using it abroad.