The app's reported state and the profiles visible on your phone may differ. Check the phone before attempting another installation.
Find the line
- iPhone: Settings > Cellular or Mobile Data.
- Pixel and similar Android phones: Settings > Network & internet > SIMs.
- Samsung: Settings > Connections > SIM manager.
A line may have a carrier name or a generic label. Do not assume an unfamiliar line is SimFuse; compare its ICCID with the app. See "Find your ICCID or EID".
No matching profile
Check whether the eSIM was installed on another device or deleted earlier. Note any installation error and contact support before repeatedly scanning the code.
A reported installed state does not guarantee that the line is enabled or selected for data. If you find the profile, follow "My eSIM is not working: start here".
Keep any existing profiles while support checks what happened.