I was charged in a different currency than I expected

K

Kuwain

Last updated on Oct 3, 2026

Check the currency and final total at checkout before confirming payment. That is the amount to compare with your SimFuse order, even if your bank displays it in another currency.

Change the display currency

Use the currency setting in the app or website before purchasing, then review the checkout again. Changing a preference does not change an existing order or refund.

Why your bank may show another amount

The bank may apply its own exchange rate and fees when the charge currency differs from your card's currency. Settlement can also happen after the purchase date. See "My bank added a foreign transaction fee".

Ask us to check

If your order differs from the total you confirmed, send support the order reference and both amounts with their currencies. Redact full card details and unrelated bank entries from screenshots.