Check My eSIMs and Orders in the SimFuse app before buying again. An email delay does not necessarily mean the eSIM is missing.
Check the account
Use the account or sign-in method you used for the purchase. If you bought in the app before linking an account, keep using that app session. Do not sign out or reinstall the app to troubleshoot a missing purchase.
For a website purchase under a different email, open Settings and use Add a purchase from the website, where available. Verify the address from your receipt. See "Sign in with Apple and hidden email addresses".
Check the order status
Payment and eSIM delivery are separate steps. A pending or processing order is not proof that delivery failed. Refresh the order using a working internet connection.
If the eSIM is still missing, open support from the relevant order and describe what happened. Include the order ID if it is not already attached. We can check payment and delivery before advising the next step.
Do not place the same order again while its status is unclear.