A payment can be declined by your bank, the payment processor or security checks. The error shown at checkout is the best starting point.
Check before retrying
- Confirm the card details, expiry date and billing information.
- Check available funds and whether online or international payments are allowed.
- Open your banking app if the payment needs approval.
- Check Orders and your bank statement so you do not pay twice.
If no payment succeeded, retry once or choose another method offered at checkout. Avoid repeated attempts, which can create holds or trigger additional checks.
If bank approval failed, see "The bank verification step failed". If money appears to have been taken, see "The payment failed but I was charged".
For help, send the error text, attempt time, amount and currency. Only provide the last four card digits if requested, never the full number or security code.