Check the email address shown on the sign-in screen and use the same sign-in method as your purchase.
Check the email
- Search all folders for SimFuse, including spam and promotions.
- Check for a typo in the address.
- Allow time for delivery before requesting another code. Use the newest message and check whether it has expired.
- If a work mailbox blocks the message, check its quarantine or ask your mail administrator.
Using another email can open a different account. It does not recover purchases under the original address.
Apple or Google sign-in
Try the same Apple or Google account you used before. For an Apple hidden address, see "Sign in with Apple and hidden email addresses".
If you still have an app session with your purchases, keep it. Do not sign out, clear app data or reinstall as a first troubleshooting step.
Contact support if you remain locked out. Never send your sign-in code, password or bank approval code to an agent.