This blocks everything else, so it is worth working through carefully.
Check the obvious things first
- Search your whole mailbox for "SimFuse", not just the inbox. Promotions and other tabs catch these more often than spam.
- Check spam or junk, and mark the message as not spam so future ones arrive normally.
- Check the address for a typo. One wrong character sends the code nowhere, and the screen looks identical either way.
- Wait a minute before requesting another. Each new request can invalidate the previous code, so asking repeatedly can mean none of them work. If you have several, use the newest.
If it still does not arrive
- Corporate mail filters strip messages with sign-in links fairly often. Try a personal address.
- A hidden Apple address may be filtering it. See "Sign in with Apple and hidden email addresses".
- Poor connection. The mail is sent regardless, so check the same mailbox on another device.
If you signed up with Apple or Google
Use that same button rather than asking for a code. An account created that way may not have a password at all.
Still locked out
Contact us from any address and tell us which address the account uses. See "How to reach support, and what to send us". We will verify the account is yours before changing anything, so expect to be asked about recent orders.