This is almost always an authorization hold rather than a real charge, and no money has actually left your account.

## What is happening

When you pay, your bank first sets aside the amount and tells us it is available. That is an authorization. We only capture it if the order succeeds. If the order fails, we never capture, but the hold can still be visible in your banking app for a while.

You can usually tell them apart: a hold shows as pending or reserved, while a real charge is settled.

## How long it takes to disappear

Your bank releases the hold on its own. How long that takes is entirely up to them and can be several days. We cannot speed it up, because there is nothing on our side to reverse: a hold that was never captured is not a payment we can refund.

## What to do

1. Check whether you actually received the eSIM. If you did, the payment succeeded and the charge is correct.
2. Check whether the line on your statement is pending or settled.
3. Do not order again while you are unsure, because that can create a second hold.

## If it settled and you got nothing

That is a real charge without an order, and we will refund it. Contact us with the date, the amount, and the last four digits of the card. See also "[I paid but no eSIM arrived](https://simfuse.app/help/articles/orders-esim-not-arrived)".