North America eSIM

Every North America plan carries its own country list, and the list above is the coverage of the largest one we sell. Smaller plans cover fewer countries, so open the plan you are considering and read its list against your route. The regional name is not the coverage.

Nothing, when the next country is on your plan's list: the eSIM connects to a local network there and keeps running on the same allowance. Crossing a border does not refill the data or extend the validity. If the next country is not on the list, buy a plan that covers it first.

Compare both against your actual itinerary. A regional plan usually wins when it covers every stop and the alternative is three or four country plans. For two countries with a long stay in one, separate plans often cost less. More borders do not guarantee a saving.

Yes, on the plans that offer top-ups, and each plan row says which do. A top-up adds data to the eSIM you already have, with nothing to reinstall and no new QR code. Whether it moves your expiry date depends on the plan's network, so each top-up option states its own validity and says if it replaces your current plan.

The largest North America plan we sell covers 7 countries, listed above. Other North America plans cover fewer. Each one shows its own list, so open the plan you are considering and check it against every stop on your route rather than going by the regional name.

No, when one regional plan lists every country on your route. It stays connected as you cross borders, with nothing to reinstall and no profiles to swap. For a stop the plan does not list, add a country plan for that leg. Your home SIM's own charges stay separate.

In every country on the plan's own list, on local networks. The 7 destinations shown here are the largest plan's coverage, and smaller plans cover fewer, so the list on the plan you pick is the one that counts.

Take the daily average your phone already reports and multiply it by the whole trip, not one leg. Multi-country routes run higher, because you check maps and transport in every new city. Tethering spends the same allowance. If you fall short, a top-up adds data to the same eSIM on the plans that take one.

Before you travel. Install it at home over Wi-Fi, because the validity clock does not start until the eSIM first connects to a network inside the plan's coverage. Paying and installing start nothing. Buy as far ahead as you like, as long as you first connect within a year.

Not on the North America plan. You pay once, upfront, and crossing a border changes nothing about the price. Your home SIM is the one to watch: its calls, texts and data still bill at your carrier's roaming rate, so turn off data roaming and automatic data switching.

An eSIM is a digital SIM profile you install from a QR code, with no plastic card to insert. Buy a plan, install it over Wi-Fi before you fly, and it connects when you land. Your home SIM stays in the phone, so your own number keeps working. How eSIMs work, in full →

A travel eSIM is a digital SIM you install on a compatible, unlocked phone. It connects to the networks covered by your chosen plan. Plans provide data; some also include calls and SMS. Check the plan’s allowances and activation instructions before you buy. How eSIMs work, in full →

Check your exact model and regional version in the compatibility guide, then look for 'Add eSIM' in your phone's settings. The phone also has to be carrier-unlocked. Brand and release year are not enough on their own, because some regional versions of an eSIM-capable model ship without it. Check your exact phone model →

On arrival. The clock starts when the eSIM first connects to a network inside the plan's coverage, not when you pay and not when you install, which is what makes installing at home over Wi-Fi safe. Buy ahead if you like, and connect for the first time within a year of purchase.

Yes. Keep your home SIM installed alongside the travel eSIM. Your existing number stays with your home SIM, and WhatsApp keeps the number you registered. Some travel plans include a separate phone number. Your home carrier’s calls, texts and roaming remain separate.

Call and SMS allowances depend on your chosen plan. Check its details before you buy. Calling and messaging apps can use the plan’s data.

Tethering draws on the plan's own allowance, so a hotspot spends the same data your phone does. Each plan row says whether it allows tethering, and the few plans that cap it separately or forbid it say so there. On an unlimited plan, hotspot data counts towards the same daily allowance.

An eSIM installs from a QR code in about two minutes, with no shop to find and no card to swap, and you can buy and install it before you fly. A physical SIM still makes sense on an unlocked phone that has a SIM slot and no eSIM support. Both need an unlocked phone.

Some plans stop until you top up, others continue at a reduced speed, and each plan row says which. A top-up adds data to the eSIM you already have. What it does to your expiry date depends on the plan's network, so each top-up option states its own validity and says if it replaces your current plan.

Yes, when the plan lists every country you will visit. Every plan shows its own country list, so read it against overnight stays, transit stops and day trips. A regional name is not a country list: two plans sold for the same region can cover a different set of countries.

An eSIM cannot be pulled out of a stolen phone the way a plastic card can, and a data-only plan carries no calls or texts to intercept. Keep your QR code private, because the first person to scan it gets the plan. If you lose the phone, contact us and your home carrier.

Open Settings → Cellular or Mobile Data → Add eSIM, then scan the QR code from your confirmation email while on Wi-Fi. It takes about two minutes. Install before you fly: the clock starts when you first connect at your destination, not when you install. Step-by-step install guide →

Open your phone's network settings and look for Add eSIM or Download a SIM, then scan the QR code from your confirmation email while on Wi-Fi. Menu names differ by manufacturer. Install before you fly: the clock starts when you first connect at your destination, not when you install. Step-by-step install guide →

Yes, while the eSIM is unused. One that has never connected and has used no data is refunded in full, including when your phone turns out not to support eSIM or you could not get a connection at all. Once it has connected and carried data, contact support and we will look at it.