Who you buy from
SimFuse is a trading name of Qorinx OÜ, an Estonian private limited company registered in the Estonian Commercial Register under registry code 17422930. Our registered address is Sepapaja tn 6, Lasnamäe linnaosa, Tallinn, Harju maakond, 15551, Estonia. Our VAT number is EE103030207. In these terms, “we”, “us” and “our” mean Qorinx OÜ.
For orders, technical help, cancellation or complaints, contact support@simfuse.app. For legal questions, contact info@simfuse.app. Our privacy policy explains how we process personal data.
Your account and purchase
You must be at least 18 and legally able to enter into this agreement. You can buy for another traveller where the offer permits it. You remain responsible for the purchase and for giving the traveller the plan details and installation instructions.
Use accurate contact and billing details. Keep your email account, sign-in links, connected sign-in accounts and eSIM installation details secure. Tell us promptly if you suspect unauthorised use. Account access can use email sign-in or a supported sign-in provider; guest checkout is available where offered.
The plan description, price and material restrictions displayed before payment form part of your order. An order is accepted when we confirm it. If we cannot supply an accepted order, we will offer an appropriate alternative with your agreement or return the amount paid for the unavailable service. Your order confirmation and these terms can be saved for your records.
Your statutory right to withdraw
If you buy as a consumer in the European Economic Area, you normally have 14 days from concluding a service contract to withdraw without giving a reason. Other mandatory rights can apply where you live. Electronic delivery, installation or a first network connection does not, by itself, remove your statutory right.
To withdraw, send a clear statement to support@simfuse.app or to our registered address before the period expires. Include your name, the email used for the purchase, order reference and the service you are withdrawing from. You can use the model statement below, but you do not have to use it. A cancellation request in the app can also communicate withdrawal; a missing cancel option does not prevent you contacting us.
If you expressly request that a service starts during the withdrawal period, a proportionate charge for service supplied before withdrawal is payable only where the law allows it and the required information and request have been provided. The right is lost on full performance only when the legal conditions, including your prior express consent and acknowledgement, have been met. Accepting these terms alone is not that separate request or acknowledgement.
Where a statutory withdrawal refund is due, we reimburse you without undue delay and within 14 days of receiving your withdrawal notice. We use the same payment method unless you expressly agree otherwise, without charging a refund fee. Our additional refund policy below does not reduce these rights.
Optional withdrawal statement
To: Qorinx OÜ, Sepapaja tn 6, Lasnamäe linnaosa, Tallinn, Harju maakond, 15551, Estonia, support@simfuse.app. I give notice that I withdraw from my contract for the following service: [plan and order reference]. Ordered on: [date]. Name: [name]. Email used for the order: [email]. Address: [address]. Date: [date]. Signature: [only if sent on paper].
Our additional refund policy for unused eSIMs
You can request a full refund under this additional policy within 30 calendar days after purchase, provided the eSIM has never been activated or connected to a network and has used no data. This additional offer also applies if you discover an incompatible or carrier-locked device while those conditions are still met. A free eSIM has no purchase price to refund.
We assess whether your request was submitted within the 30-day window using the date you submitted it, not when our checks finish. We check service status and payment records before completing cancellation and refund. Some requests require connectivity-provider confirmation or further review. Eligible requests can have a verification hold, during which the eSIM can be suspended and its status checked again. A preview, pending request or approval is not confirmation that money has been returned. We notify you of the outcome; do not activate or use a plan you have asked us to cancel.
Requests submitted after the 30-day window, or for an activated or used eSIM, are not eligible for a change-of-mind refund under this additional policy. This does not remove statutory withdrawal rights or remedies for faulty, undelivered or misdescribed services. Contact us if you believe an automated eligibility result is wrong.
If a service does not work as promised
Contact support@simfuse.app with your order reference, destination and a description of the problem. Where reasonably needed, we will ask for device settings, error messages or troubleshooting checks. Keep the eSIM installed while we investigate unless support asks you to remove it.
We are responsible for supplying the service agreed with you, including where connectivity comes through our partners. If it is faulty, undelivered or materially different from its description, you retain the remedies required by applicable law. These can include correction, replacement where appropriate, a price reduction or a refund. Activation does not make those remedies discretionary.
Our money-back guarantee also covers an eSIM that cannot be activated because of a fault on our side which we cannot resolve. A refund to you and a recovery from a connectivity provider are separate matters; provider credit is not confirmation of a customer refund.
How refunds are paid
Refunds are based on what you actually paid for the affected item, including its allocated discount. Card payments are returned to the original payment method; balance-funded payments return to the relevant SimFuse balance. If you paid partly by card and partly from balance, the refund is divided in the proportion the order was funded. Bank and payment-provider processing can add time after we issue a refund.
If a card payment was only authorised, we can release the authorisation or reduce the amount collected rather than send a separate refund. For cryptocurrency purchases, contact support: refunds require manual handling and an agreed supported return method. We will confirm the amount, currency or asset, network and any necessary recipient details before processing. Nothing here replaces a legally required refund or permits us to impose store credit instead of it.
Plan validity, installation and coverage
Your plan states its data allowance, coverage, validity and activation conditions. Unless the description says otherwise, validity starts at the first connection to a supported network in the coverage area. Any deadline for installation or activation is part of the offer. The plan ends when its allowance is exhausted or its validity expires, whichever happens first. Unused allowance does not roll over unless the offer says so.
Check that your exact device model supports eSIM and is carrier-unlocked before purchase. Installation needs a working internet connection. Installing a profile and activating a data plan are different steps, although some plans start on installation as disclosed in their description.
Reinstallation and transfer support vary by eSIM. Do not delete a profile or move it to another device assuming it can be downloaded again. Contact support first. A lost, damaged or replaced device does not automatically extend or replace a plan, without affecting your refund rights.
Most plans provide mobile data only. Voice, SMS, a phone number, hotspot use and supported network types are included only where stated. Do not rely on a data-only plan for emergency calling; keep an alternative way to reach local emergency services. Charges from your home carrier or other services remain subject to your agreement with them.
Unlimited plans and network conditions
“Unlimited” does not necessarily mean unlimited high-speed data. Check the plan’s disclosed high-speed allowance, speed after any threshold, reset period, hotspot rules and other fair-use restrictions before purchase. Different plans can have different limits; there is no single SimFuse-wide high-speed allowance.
Actual coverage and speed depend on the supported networks, your location, device, congestion and local conditions. We do not promise continuous coverage or a particular speed unless expressly included in your offer. These limits do not excuse a failure to supply the service we agreed to provide.
Prices, payment and optional repeat purchases
The checkout total is shown in your selected currency, with applicable taxes and any additional charge disclosed before payment. We support the payment methods offered at checkout. Your bank or wallet provider can charge its own conversion or transaction fees.
Where offered, a saved payment method is held by the payment provider for purchases you authorise. Saving a card or verifying it for a free offer does not itself authorise future paid orders. You can remove saved methods through supported account settings or contact support.
Top-ups are available only for eligible eSIMs. Check the added allowance, price, start conditions and expiry before buying; a top-up does not necessarily extend an existing plan. If you choose automatic top-ups or renewal, the offer and controls identify the trigger or billing period and price. Disabling the feature stops future automatic purchases, without cancelling service already purchased or removing refund rights.
Where cryptocurrency payment is offered, send the quoted asset and amount using the exact network, address and any memo displayed, within the stated payment window. Provisioning follows confirmed settlement. Wrong-network, late or incomplete transfers can require support and are not always recoverable. Network transfers are generally irreversible; statutory rights against us remain intact.
Balance, Travel Credit and promotions
Your account distinguishes cash balance from promotional Travel Credit. Any currency conversion, spending limit or expiry applicable to a credit is shown in the relevant offer or account information. Promotional credit has no cash value and cannot be withdrawn or transferred unless its offer expressly allows it. Contact support about unused purchased funds before closing your account; mandatory repayment rights are unaffected.
Free eSIM and referral offers have their own published eligibility, availability and redemption conditions. A free claim can require supported social sign-in, a location check and payment-method verification, without a paid subscription or automatic charge. Check the offer for any installation deadline. Rewards can be adjusted if the qualifying purchase is refunded or disputed.
Do not create duplicate identities, self-refer where prohibited, resell free claims or bypass eligibility checks. We can refuse an ineligible claim or reverse rewards obtained through abuse. We will explain disputed decisions through support and act proportionately. Changes to future promotions do not retrospectively remove an earned entitlement or your statutory rights.
Optional services and support
An optional add-on, including a VPN where offered, is included only if your order says so. Its stated duration, device or connection limits and separate conditions apply. A VPN does not guarantee anonymity, protection against every threat or access to every website, and does not remove your responsibility to follow local law.
Support can include an AI assistant. It can help compare plans, troubleshoot and submit supported requests, but an estimate or chat reply is not proof of a completed purchase, cancellation or refund. Ask for human review if needed. We remain responsible for our contractual and statutory obligations.
Acceptable use and suspension
Use the service lawfully. Do not resell it without permission, commit fraud, spam others, bypass data or eligibility limits, or interfere with networks or other customers. Keep installation credentials private and follow material restrictions disclosed with your plan.
We can restrict or suspend service where reasonably necessary to address fraud, security risks, legal requirements or a material breach. Where practicable we give notice, explain the reason and let you contact support to challenge a mistake. Urgent protective action can come first. Any termination, refund adjustment or charge must be proportionate and consistent with applicable law; a minor breach does not automatically forfeit all amounts paid.
Responsibility and liability
We supply services with the care and skill required by law. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including for fraud, intentional misconduct, gross negligence or death or personal injury where applicable, or removes your mandatory consumer rights.
Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was made or losses caused by your breach of these terms. For a consumer purchase, we do not accept liability for losses arising from business use to the extent the law permits. This section does not reduce refunds or other remedies required by law.
Complaints, governing law and disputes
Send complaints to support@simfuse.app, including your order reference and the outcome you are seeking. We respond within 15 days where Estonian consumer-complaint rules require it. If we cannot resolve a complaint, you can seek help from the Estonian Consumer Disputes Committee where it has jurisdiction, or the relevant consumer body where you live.
Estonian law governs these terms. If you are a consumer, this choice does not remove mandatory protection under the law of your habitual residence. You can bring proceedings in any court available to you under mandatory consumer-jurisdiction rules. We do not require consumers to use only Estonian courts.
Changes and contact
The version accepted for an order applies to that order. We will notify you of material changes affecting an ongoing service and obtain agreement where required. Publishing new terms does not retrospectively change a purchased plan. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.
Contact Qorinx OÜ at Sepapaja tn 6, Lasnamäe linnaosa, Tallinn, Harju maakond, 15551, Estonia. Support: support@simfuse.app. Legal: info@simfuse.app.
