A plan being activated usually completes within a couple of minutes. Longer than that and something has stalled.

## What to do

1. **Give it a few minutes** on a stable internet connection, and keep the phone unlocked and awake.
2. **Restart your phone.** This clears most stalls.
3. **Turn the line off and on again** in your cellular settings.
4. **Toggle airplane mode** on, wait, off.
5. **Switch Wi-Fi network** or move off a corporate, hotel or VPN connection, which can block the provisioning servers.

## If you are still at home

An eSIM bought for another country may sit in activating until it can reach a network it is allowed to use. If your plan is for a destination you have not arrived at yet, this can be normal. Install it and check again when you land.

## If you have arrived and it is still activating

Contact us with your ICCID, your destination, your phone model and its software version. We can see whether the profile was downloaded and whether the line has tried to attach, which separates a phone problem from a provisioning one.

## Do not

Delete the eSIM to start again. That consumes the plan and leaves you needing a reissue. See "[Deleting an eSIM, and when not to](https://simfuse.app/help/articles/troubleshooting-deleting-esim)".