Two lines on a statement usually means one payment and one hold, not two payments.

## Check this first

Look at whether each line is pending or settled, and compare against your orders in the app.

- **One settled charge, one pending line, one order.** The pending line is a failed attempt that was held and will fall away on its own. See "[The payment failed but I was charged](https://simfuse.app/help/articles/payments-failed-but-charged)".
- **Two settled charges, one order.** Contact us. We will refund one.
- **Two settled charges, two orders.** Both went through. This happens when a payment appears to fail and is tried again. If you only need one plan, we will refund the other. It helps if the eSIM from the one you do not want has not been installed.

## Amounts that do not match exactly

If the two amounts differ slightly and you paid in a currency other than your own, the difference is your bank's conversion rather than a second purchase. See "[I was charged in a different currency than I expected](https://simfuse.app/help/articles/payments-wrong-currency)".

## What to send us

The date and amount of each line, whether each is pending or settled, and the last four digits of the card. That is enough for us to match them to orders and refund the right one.